About this Program

This program provides on an overview of generational differences with respect to diversity. It specifically defines generational differences, generational stereotypes, generational learning preferences, generational communication preferences, and how all of these things work together to influence relationships, both with our patients and each other. Participants will be able to identify and discuss the definitions of the various generational populations, and the perspectives of each population as it relates to the experience of the patient. Participants will obtain a better understanding of diversity and generational differences in the workplace and how they can better address this in their work environment.

Topics Covered Include:

  • Generational differences
  • The impact on patient care
  • Generational categories; preferences and needs 
  • Generational stereotypes 
  • The impact of generational differences in the workplace 
  • The changing workplace dynamics 
  • Improving team dynamics and communication 

How it Works:

  • The On Demand CE activity that you purchased will be located in your “My Account” section once you log into the MTMI Website.
  • You have three attempts to pass each quiz.
  • You must earn a score of 75% or higher.
  • Credit is recorded the day you submit and pass the quiz and is determined using Central time.
  • You have 30 days to complete and pass the quiz.
  • Once passed, access your MTMI “My Account” to print your “Certificate of Completion.”
  • This video expires 1 year after purchase date.

Educational Objectives

At the conclusion of this webinar, attendees will be able to: 

  • Discuss how generational differences impact the patient experience and engagement 

  • Identify and explain the traits inherent to each generation 

  • Discuss how generational differences impact learning and goal attainment 

  • Identify methods to improve the patient experience 

  • Identify methods to improve team dynamics and communication  

Program Faculty

Meet your presenter(s)

Brenda Rinehart

Brenda Rinehart

PhD

Dr. Brenda Rinehart earned her doctoral degree in Industrial and Organizational (workplace) psychology from Capella University. She holds an MBA from Southern Nazarene University, and undergraduate degrees in Human Resource Management, and Radiology. Dr. Rinehart is a consultant, professor, curriculum designer, national speaker, and author of many peer-reviewed journal articles. She spent sixteen years of her career in healthcare administration and sixteen years in front-line clinical care. She earned her Fellows through AHRA in 2012. She earned certifications in radiology administration, CT, mammography, radiography, LEAN, and specific psychological assessments. Dr. Rinehart lives with her husband in the mid-west and is a proud mom to nine children and many grandchildren.

Credits

Accredited training programs

ASRT Category A Credit Information

ASRT Category A

This program provides 1.25 hour(s) of Category A continuing education credit for radiologic technologists approved by ASRT and recognized by the ARRT and various licensure states. Category A credit is also recognized for CE credit in Canada. You must attend the entire program to receive your certificate of completion.