About this Program

Workplace conflict can impact team dynamics, productivity, and morale. This 1-hour webinar focuses on recognizing common sources of conflict between colleagues and within professional environments.

Participants will explore internal and external triggers—such as stress, communication breakdowns, and differing values—and learn practical strategies for deescalation. Techniques like active listening, mirroring, and emotional intelligence will be highlighted to help resolve tensions calmly and effectively. The session also addresses how to recognize when a situation may require further intervention.

Ideal for professionals looking to foster healthier, more collaborative work environments.

Educational Objectives

At the completion of this webinar, the participant should be able to:

  • Discuss the different relationships and environments where conflicts may arise
  • Identify the external factors that can contribute to the emergence of conflict
  • Analyze the internal factors that may lead to conflict within individuals or groups
  • Describe the various strategies and methods for effective conflict resolution
  • Highlight the significance of mirroring as a technique to demonstrate understanding in conflict scenarios
  • Emphasize the importance of developing emotional intelligence as a means of navigating conflicts effectively
  • Define the indicators of escalation that signify a situation may have reached an emergency level necessitating intervention

Schedule

What this course will cover

  • Conflict defined
  • Conflict with co-workers
  • Conflict with patients
  • Conflict with family members
  • Situations where conflict is likely to occur
  • Why does conflict happen?
    • External Conflict
      • Stressors
      • Hypersensitivity
      • Lack of Respect
      • Lack of communication
      • Competing interests
      • Cultural misunderstandings
      • Differences in values
      • Unmet expectations (focused outwardly)
    • Internal conflict
      • Unmet expectations (focused inwardly)
      • Anxiety
      • Perspective
      • Trauma
      • Grief
      • Fear
      • Lack of emotional intelligence
      • Moral conflict
  • Conflict resolution
    • Active listening
    • Validating the other person’s feelings
    • Mirroring to demonstrate understanding
    • Staying calm
    • Focusing on problem-solving
    • Avoiding negative words that assign blame
    • Fostering collaboration
    • Encouraging open dialogue free from judgment
    • Empathy and compassion
    • Role playing
    • Compromising
    • Utilizing a mediator
  • Emergencies that require intervention
  • Conclusion

Audience

Who should attend?

This webinar is designed for healthcare workers and medical imaging professionals at any level.

Program Faculty

Meet your presenter(s)

Brenda Rinehart

Brenda Rinehart

PhD

Dr. Brenda Rinehart earned her doctoral degree in Industrial and Organizational (workplace) psychology from Capella University. She holds an MBA from Southern Nazarene University, and undergraduate degrees in Human Resource Management, and Radiology. Dr. Rinehart is a consultant, professor, curriculum designer, national speaker, and author of many peer-reviewed journal articles. She spent sixteen years of her career in healthcare administration and sixteen years in front-line clinical care. She earned her Fellows through AHRA in 2012. She earned certifications in radiology administration, CT, mammography, radiography, LEAN, and specific psychological assessments. Dr. Rinehart lives with her husband in the mid-west and is a proud mom to nine children and many grandchildren.

Credits

Accredited training programs

ASRT Pending Credit Information

ASRT Pending

Category A/A+ CE credit is pending approval by the ASRT. An application for 1 hours of credit for radiologic technologists recognized by the ARRT® and various licensure states has been filed.

Tuition

Convenient payment options available

AudiencePriceEarly PriceMember PriceMember Early Price
Technologist$25.00$23.75$22.50$21.50

Learn about membership

Early Pricing Guidelines

Qualifying 'Early' registrations must be made at least 4 days in advance for the program.

Cancellation Policy

Webinars less than 8 hours of credit

Refunds, minus a $15 processing fee, will be granted for cancellations received at least 3 days prior to the program. Cancellations received within 3 days of the webinar will receive a credit toward a future MTMI program, minus the $15 processing fee. No refunds will be made after the webinar starts. MTMI reserves the right to cancel any scheduled program because of low advance registration or other reasons. MTMI’s liability is limited to a refund of any program tuition paid. WEBINAR ATTENDEES that cannot log in due to unsolvable technical issues beyond their control will be eligible for a full refund.